How to get customers to come back!

REGISTER BELOW!

Session: Wednesday, July 12, 2023

Time: 8:30AM – 4:30PM

$147.00/person
Register 2 and get the 3rd FREE!

Lunch provided

Hosted at: SPECTRUM INVESTMENT ADVISORS | 6329 W. Mequon Rd | Mequon

In this one-day workshop we will:
  • DEFINE customer service
  • LEARN that to deliver superior service you must learn how to breathe life into the invisibles, which are credibility, reliability, sustainability, flexibility, responsibility, empathy, honesty, and trust.
  • LEARN that diagramming a corporate structure must not be seen as a pyramid but rather a target with the customer in the bullseye.
  • LEARN the difference between who is the most important person in any company and who has the most responsibility, authority, and accountability.
  • LEARN how service has evolved over the past five decades.
  • LEARN when you deliver the ACME (Always Create Memorable Experiences) philosophy of service, you win.
  • LEARN to welcome customer complaints because they are the textbook from which we learn.
  • DEFINE the difference between opposition and competition.
  • LEARN lessons from two amazing customer service giants, Feargal Quinn, the founder of Superquinn supermarkets and Stew Leonard, the founder of Stew Leonard’s Dairy

REGISTER TODAY!

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