Session: Wednesday, September 18, 2019

Time: 8:30AM – 4:30PM

Customer service is proven to be the catalyst to your business success!! It is the tool that brings in repeat business and key to referral business.

The Boomerang Effect – How to get Customers to come back is new, fresh and teaches you how to create loyal customers. In this workshop you will learn the importance of creating rapport. People are looking for an experience when they come into your store, shop or dealership. And if they don’t buy YOU there is a good chance they won’t buy your product.

The boomerang Effect will teach you how to:

• Spot the difference between wants, needs and expectations
• How to make the invisible visible
• Create low cost added value
• Learn the difference between opposition & competition
• Learn the importance of delivering the ACME philosophy of service Always Create a Memorable Experience
• Artfully handle customer complaints
• We will explore the value and differences between follow up and follow through.